Insted lets your customers order and pay from their phones via QR code — so your staff can focus on fulfilling orders, not taking them.
The Problem
At every high-volume event, there's the same story — customers leave queues, staff are overwhelmed, and revenue walks out the door.
When the wait is too long, they leave. Every abandoned queue is lost revenue that never comes back.
Your best bartenders and servers are stuck processing orders and payments instead of delivering experiences.
No data. No forecasting. No way to know which stations are overwhelmed until the damage is done.
Customers scan a QR code, browse, and pay on their phone. Staff see orders the moment payment clears and can focus entirely on fulfilment.
How It Works
The entire customer journey is frictionless — no app, no account, no confusion.
Customer scans the station QR code with their phone camera. Menu loads instantly.
Browse collapsible categories, add items to cart. Live subtotal updates as they go.
Checkout and pay via PayFast. No card details stored. PCI DSS compliant.
Order appears on the staff Kanban dashboard the moment payment clears.
Customer gets an SMS with their collection pin when the order is ready.
Live Demo
This is exactly what your customers see on their phone. Add items, checkout, and watch the staff dashboard update in real time.
Features
Built specifically for high-volume events. Every feature earns its place.
A Kanban-style tablet dashboard shows every order in real time — New, Preparing, Ready. Staff move orders between columns with a tap. No refreshing, no missed orders.
Customers access the full ordering experience from their mobile browser. Just scan and go — no App Store, no signup, no friction.
Every order gets a unique 3-digit collection pin. Customers quote it to collect. Simple, clear, and fast.
When an order is marked ready, the customer gets an automatic SMS with their pin and pickup point. One less thing for staff to shout about.
Set percentage discounts per category. They apply automatically at checkout and are tracked in your post-event export.
Every event generates a full export — items, discounts, service fees, totals. Everything you need to understand your event's performance.
Run multiple venues and events simultaneously. Each is fully isolated with its own menu, staff PINs, and order history.
PIN-protected staff access. No card data ever stored on Insted servers. PayFast handles PCI compliance end-to-end.
Mark items as out of stock and they disappear from the customer menu instantly. No awkward conversations about what's not available.
Who It's For
If you have a queue, Insted can fix it.
Multiple stations, thousands of guests. Keep every bar running efficiently with live order management.
Eliminate concession queues and process more orders per half than ever before.
Impress clients and attendees with a seamless, tech-forward hospitality experience.
Let customers order from the dancefloor and collect when it's ready. No shouting, no waiting.
Pricing
We tailor pricing to the size and frequency of your events. Get in touch to discuss what works for you.
Whether you're running a single festival or managing multiple venues year-round, we have a structure that fits. No hidden setup fees.
FAQ
No. Insted is a Progressive Web App — customers access it entirely through their mobile browser by scanning a QR code. Nothing to install, no account required.
Insted integrates with PayFast, South Africa's leading payment gateway. Customers can pay by card or via EFT. All transactions are PCI DSS compliant — no card data is stored on our servers.
Each event gets a unique PIN. Staff access the dashboard on any tablet by going to the event URL and entering the PIN. Orders appear in real time the moment payment is confirmed.
Yes. Each station gets its own QR code and unique URL. Orders go to the correct station's dashboard automatically. You can have as many stations as you need.
Failed payments never generate orders. The order only appears on the staff dashboard once payment is fully confirmed by PayFast. Your team never prepares an unpaid order.
Absolutely. Whether you're running 50 orders or 5,000, the platform works the same way. We'll help you figure out the right setup for your event size.
Get In Touch
Tell us about your event and we'll get back to you with everything you need to get Insted set up — usually within one business day.
Fill in a few details and we'll reach out to walk you through the platform.